Returns Policy

 

WHAT can be returned?

All our products are returnable.

WHEN do items need to be returned by?

You have 15 days time limit for returns due to change of mind or whatever reason.

WHERE do items need to be returned to?

All the returned items will be required to be returned to our Campblfield warehouse.

HOW do customers return items?

To start the return process, just flick us E-mail to sales@PrimoBuildingSupplies.com.au and we will initiate the process ASAP.

SHIPPING for returns?

The original shipping rates are non-refundable.

CREDIT for returns?

The customer will be credited for 100% of the order value, restocking fees might be applied.

Packing materials?

The returned items must be unopened and in the original packing condition.

Exceptions for returns?

Some items might be excempted from the return policy such as the clearance items , special orders , unstocked items, ....... Etc. .

 

** Trade/Commercial customers are subject to the agreed Terms of Trade.